This 3-day course is designed to expose participants to in-depth knowledge in managing data centre operation which includes the following key subject matters such as; capacity planning, latest green initiatives, how to properly commission and de-commission equipment, compliance to safety standards, statutory compliance and international standards, managing people.
Additionally vendor management, handling incident/crisis management as well the how to keep operations really simple, manageable, effective and efficient will receive full attention in this course.
The primary audience for this course is an IT, Facilities or Data Centre Operations professional working in and around the data centre (representing both end-customers and/or service provider/facilitators) and having responsibility to achieve and improve hi-availability and manageability of the Data Centre, such as: Data centre managers, Operations / Floor / Facility managers, data centre engineers, network/system engineers/data centre sales/consultants.
It is advisable for the participants to have some experience in data centre operations although it is not required. It is highly recommended to attend the CDCP® course before attending the CDFOM® course.
After completion of the course the participant will be able to:
- Setup a data centre facilities operations team
- Manage and motivate your facilities management team
- Setup SLA’s and manage them including liabilities, KPI’s etc.
- Manage vendors and measure their performance
- Manage physical security taking into account requirements of standards such as ANSI/TIA-942 etc.
- Manage safety & statutory requirements
- Effectively and efficiently manage data centre operations
- Manage documents
- Setup equipment life cycle including testing
- Define data centre design limits and set-up and manage a proper capacity management plan
- Commission and decommission equipment
- IT cable management
- Manage the day-to-day data centre operations
Virtual Instructor Led Training (VILT).
The Data Centre Operations Team
- Leadership criteria and attributes
- How to set-up up an efficient and effective facility management operations team structure
- Defining roles, responsibilities and skill metrics
- Key Performance Objectives (KPO) and appraisals
- Job rotation, reward, promotion and succession planning as strategies to grow and retain talent
- Training and assessments
- Shift management, scheduling and roster planning
- Vendor selection and qualification
- Managing risk and dealing with non-compliance, public liability, legal, escalation and complaint procedures
- Key considerations of a vendor agreement for services
- Performance measurement and reporting
- Maintenance options
- Main considerations for maintenance agreements
- The practicality in deciding between comprehensive/noncomprehensive maintenance regimes
- Warranty pit falls
- Service reports alignments with maintenance agreements
- Tiered maintenance considerations
- Preventive, Predictive, Condition and Reliability Centred (RCM) based maintenance
- Managing on-site/on-sites spares and how to determine which spares to keep on-site
Managing Safety & Statutory Requirements
- Statutory and industry compliance/regulations
- Emergency response and safety policies and procedures
- PTW (Permit To Work) requirements and procedures
- General rules and regulations for the data centre
- Ergonomic workspace
- SOP’s for power outage, fire, bomb threat etc.
Service Level Agreement (SLA) Management
- Defining the data centre design limitations
- Defining measurement criteria and reporting
- Alignment of business SLA with vendor SLA
- Defining chance management procedure for installation and de-installation of new equipment
- Reporting and escalation management
Managing Physical Security
- Guidelines from standards; ANSI/TIA-942, ISO/IEC- 27001/02, SS507
- SOP (Standard Operating Procedures) in managing day to day security access control, such as;
- Entry/exit control and access management
- Permit-To-Work (PTW) and contractor work in progress
- Delivery of goods
- Customer access
- Effective patrols routing and how to ensure 24x7 vigilance
- Handling external threats; crisis/emergency situations
- Security incident management
Managing Daily Data Centre Operations/Floor Management
- ITSM/ITIL (IT service management) in the data centre
- Shift hand-over requirements and procedures
- Asset and inventory management for hardware, software, spares, consumables, etc.
- Floor management procedures and duties such as rack space allocations, management of installers
- Pre-installation analysis for power, cooling, weight, EMF, fire protection and other in_uencing factors
- From truck to rack
- Handling of incoming equipment
- Inspection, unpacking and security procedures
- Staging procedure and requirements
- Equipment movement into the computer room
- Finishing up the installation
- De-installation/commissioning procedures
- Defining the design limits of the data centre
- Setting up thresholds, monitoring and reporting
- Business review and future capacity planning
- Technical solutions aiding capacity planning such as Computational Fluid Dynamics (CFD), capacity and configuration management solutions
- Overview of ANSI/TIA-942, ANSI/TIA-606 requirements
- Cabling specification & labelling based on ANSI/TIA-606
- In-rack power and network cabling
- Labelling requirements
- Cabling/cable tray layout documentation
Data Centre Cleaning and Pest Control
- Types of pollution found in data centres such as H2S, air-particulates etc.
- Common causes of pollution in the data centre
- Standards, policies and techniques to reduce and cleanup dust, pests and other pollution and disturbances
Data Centre Monitoring and Automation
- Data centre monitoring requirements
- Threshold setting and reporting requirements
- Notification and escalation requirements
- Automated 24hrs helpdesk ticketing systems
- Incident and customer complaint management & change management
- Performance measurement and monitoring requirements such as fuel and water consumption, PUE/DCiE etc.
- Document management standards
- Document management process requirements
- Minimum and desired design documentation set
- Operational management documents
Equipment Life-Cycle Management
- Policies and procedures governing life cycle management
- Asset management including software and firmware
- Service situations
- Review, triggers and reporting
- Test life cycle
EXAM: Certified Data Centre Facilities Operations Manager
Attendees will take a one and a half hour Certified Data Centre Facilities Operations Manager exam. The exam is 60 questions, closed book and multiple choice based. The passing mark is 45 out of 60. Attendees passing the exam will be awarded the internationally accredited and recognized 'Certified Data Centre Facilities Operations Manager' certificate (CDFOM). More: link.
S4E sells the VILT course with Exam-ANYWHERE (on-line). The price includes the exam costs. S4E will order the exam from EXIN and share information needed. Student is able to take the exam from anywhere. Exam must be completed within 7 days from last day of training.
The CDFOM certificate is valid for 3 years, after which recertification is required. Please see the EPI Recertification Programme for available options.
CDFOM is world-wide accredited by EXIN.
1950 EUR (the price includes the exam costs).
1. Delivered live by an EPI instructor.
2. The VILT delivery platform provides for full interactivity with:
3. VILT course duration (days) is the same as the ILT course. i.e. CDCP_VILT is a 2-day course.
4. A VILT course is sold inclusive of the exam and e-Courseware.
5. The training start/end time are:
- Europe, Middle-East, Africa | 09:30 – 17:30 Central European Time
6. Exam must be completed within 7 days from last day of training
VILT Registration Process
1. Customer registers and make payment to S4E.
2. S4E registers their students directly into the VILT session and sends in the e-Courseware order form.
3. EPI confirm the class and sends VILT link and e-book to student.
4. Student will receive an invitation to attend the training.
5. Class registration will close 3-working days before the start date.
Exam Options and Delivery
S4E sells the VILT course with Exam-ANYWHERE (on-line). The price includes the exam costs.
S4E will order the exam from EXIN and share information needed. Student is able to take the exam from anywhere. Exam must be completed within 7 days from last day of training. Complete procedure is in Exin website.
Will I be able to learn in a VILT environment?
- Yes! The VILT platform is a tried and tested medium of delivery over the years by many large and small organization.
- EPI is using the Cisco WebEx Training Center which is extensively used all over the world.
- The instructor will conduct a VILT orientation in the first 10 minutes of the class on how to use the VILT interface.
What are the requirements for a student to attend the VILT classes?
1. Windows (Intel Core2 Duo or AMD, 2GB RAM) MAC & Linux
2. Headset with microphone
3. Broadband internet connection
4. More information on WebEx website:
How do I join the training?
1. After you’ve registered with S4E, you will receive an email confirmation with the subject:
“You are registered for the training session: <Course Title>”
2. On the confirmation email, you will have all the training details and a link to join the session. The link looks like the below sample:
To join the training session
1. Go to
2. Enter your name and email address (or registration ID).
3. Enter the session password: This session does not require a password
4. Click "Join Now".
5. Follow the instructions that appear on your screen.
3. You will need to click on this link to gain access to the session on each training day.
4. Please save this email and follow the step to login at the scheduled training date and time.
Do I need to install any software?
Yes. The Cisco WebEx application will automatically download when student clicks the hyperlink to join a class the first time. It is highly recommended that student do this at least 30 minutes in advance on first day of training to avoid missing the first part of the training.